Rescue Ear™ - Frequently Asked Questions

What do I do if I think I have cauliflower ear?

This is normally mistaken as a hematoma. What this means specifically is the blood vessels connecting your skin to your ear cartilage has been separated, and the blood has no where else to go but to fill up that space in between.

Follow steps 1, 2, and 3 whenever you think your ear feels strange after a spar!

 Step 1: Form

When the ear is damaged by blunt trauma or other injury, your ear may start to form into a hematoma. This is when the ear starts to inflate and deform. What this means specifically is the blood vessels connecting your skin to your ear cartilage has been separated, and the blood has no where else to go but to fill up that space in between.

If this is agitated in any way, this may continue to inflate and become more uncomfortable and irritating. The only way to get rid of the blockage is by draining the blood.*

CATCH IT EARLY OR DRAIN!

*Rescue Ear™ even before it starts to form and save the drain! Snap it on whenever your ear starts to feel differently.

Step 2: Drain

In order to eliminate the hematoma, it is mandatory to drain the blood from it. The drainage occurs by using a medical syringe to draw the blood out (seek help from a licensed physician). This will help eliminate the hematoma. 

KEEP THE PRESSURE!

If there is no pressure on where the hematoma was, the blood flow can start to build up again.

Rescue Ear™ will not work if there is any fluid present.

Step Three: Rescue!

Use the strength of Rescue Ear™ by simply cleaning the affected area with a minimum 70% isopropyl alcohol and snapping it to place! Evenly distribute the pressure, making slight adjustments after short periods of time - approximately 1 to 2 hour increments. This will significantly reduce the possibilities of the hematoma reforming.

NEVER ASSUME IT IS HEALED!

It is mandatory to keep compression on for at least 4-7 days. Only remove Rescue Ear™ in the morning, rather than at night, to prevent another round of draining!

Always inspect the ear throughout the day and clean as needed. Make sure there are no signs that may require medical attention. 

Does using Rescue Ear™ hurt?

Using Rescue Ear™  can provoke some mild pain when in use. Moderate to severe pain is usually due to improper hygiene, causing an infection or failing to remove all of the existing fluid prior to use.

Is Rescue Ear™ safe for kids?

Yes! Rescue Ear™ is one size that fits most! 

Can I train when using Rescue Ear or wear it under Wrestling Headgear?

We do not recommend training while using Rescue Eer

What Payment methods do you accept?

We accept all major credit cards as well as Paypal.

How long will it take to get my order?

In the US:

Rescue Ear™ ships domestically via USPS First-Class Mail, Priority Mail and Priority Mail Express

Orders placed before 12pm PST, Monday through Friday will be fulfilled the same day. Any order placed after 12pm PST, will be fulfilled the following business day. Orders are not fulfilled on weekends or Major US Holidays.

Shipping Times: (Shipping time can vary based on location)

USPS First Class: 3-8 business days after shipping.

USPS Priority Mail: 1-3 business days after shipping.

USPS Priority Mail:  1-2 business days after shipping.

Shipping times are not guaranteed 

Outside the US:

We ship via DHL Worldwide Express. 

Orders placed before 12pm PST, Monday through Friday will be fulfilled the same day. Any order placed after 12pm PST, will be fulfilled the following business day. Orders are not fulfilled on weekends or Major US Holidays.

Shipping times can vary from 2-5 days but possibly longer due to international customs. Although we do our best to get your order to you as soon as possible, we cannot guarantee shipping times.

What is your Return Policy?

We have a 14 day return policy starting the day it has been received. The product must be in its original packaging and resalable condition. Returns will be accepted only if the return is sent within 14 days of the return confirmation date.  

You will receive the full refund minus shipping costs and/or credit card fees. They will be deducted from the total amount of your refund.

We do not provide refunds on damaged items during shipping. You must file a claim with the carrier. 

Returns without any prior consent will be refused and returned to the sender.

Please request a return by email at support@rescueear.com.

Can I use Rescue Ear™ on my dog?

Rescue Ear™ products are not intended for use on animals.